Centre Policy

This page details our Centre Terms and Conditions. Some aspects of the Terms may not be relevant to you and we request that you contact the clinic and ask for further clarification if required.

FEES

All fees, diets and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used.

METHODS OF PAYMENT

Accounts are due for settlement at the end of the consultation, the discharge of your pet or upon collection of drugs/diets. You may settle the account using:

CASH & CREDIT/DEBIT CARD - Maestro, Solo, Mastercard, Visa, Electron, Delta

ESTIMATES OF TREATMENT COSTS

We will provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate given can only be approximate - often a pet's illness will not follow a conventional course.

SETTLEMENT TERMS

Should an account not be settled within 14 days, then a reminder will be sent with an additional accounting fee in respect of administrative costs incurred. Should it be necessary for further reminders to be sent, further charges will be incurred. These however, may be deducted if payment is made promptly. After due notice to you the client, overdue accounts will be referred to our Debt Collection Agency and further charges will be levied in respect of costs incurred in collecting the debt, such as production of reports, correspondence, court fees, attendance at court, phone calls, home visits, etc. Any cheque returned by our Bank as unpaid, any Credit Card payment not honoured and any Cash tendered that is found to be counterfeit will result in the original account being restored to the original sum with further charges added in respect of bank charges and administrative costs together with interest on the principal sum.

PET HEALTH INSURANCE

South London Emergency Veterinary Centre strongly supports the principle of insuring you pet against unexpected illness or accidents. Please be aware that it is your responsibility to settle your account and then reclaim the fees from your Insurance Company.

COMPLAINTS AND STANDARDS

We hope that you never have recourse to complain about the standards of service received from The South London Emergency Veterinary Centre. However, if you feel that there is something you wish to complain about, please direct your comments in the first instance to the practice manager - Claire Henderson.

OWNERSHIP OF RECORDS

Case records including radiographs and similar documents are the property of, and will be retained by South London Emergency Veterinary Centre. Copies with a summary of the history will be passed on request to another veterinary surgeon taking over the case.

OWNERSHIP OF RADIOGRAPHS AND SIMILAR RECORDS

The care given to your animal may involve making some specific investigations, for example taking of radiographs or performing ultrasound scans. Even though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting record, for example a radiograph, remains with the centre.

No addition or variation of these conditions will bind the practice unless it is specifically agreed in writing and signed by the practice manager and directors. No agent or person employed by, or under contract with the clinic has the authority to alter or vary these conditions in anyway.

This page details our Centre Terms and Conditions. Some aspects of the Terms may not be relevant to you and we request that you contact the clinic and ask for further clarification if required.

FEES

All fees, diets and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used.

METHODS OF PAYMENT

Accounts are due for settlement at the end of the consultation, the discharge of your pet or upon collection of drugs/diets. You may settle the account using:

CASH & CREDIT/DEBIT CARD - Maestro, Solo, Mastercard, Visa, Electron, Delta

ESTIMATES OF TREATMENT COSTS

We will provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate given can only be approximate - often a pet's illness will not follow a conventional course.

SETTLEMENT TERMS

Should an account not be settled within 14 days, then a reminder will be sent with an additional accounting fee in respect of administrative costs incurred. Should it be necessary for further reminders to be sent, further charges will be incurred. These however, may be deducted if payment is made promptly. After due notice to you the client, overdue accounts will be referred to our Debt Collection Agency and further charges will be levied in respect of costs incurred in collecting the debt, such as production of reports, correspondence, court fees, attendance at court, phone calls, home visits, etc. Any cheque returned by our Bank as unpaid, any Credit Card payment not honoured and any Cash tendered that is found to be counterfeit will result in the original account being restored to the original sum with further charges added in respect of bank charges and administrative costs together with interest on the principal sum.

PET HEALTH INSURANCE

South London Emergency Veterinary Centre strongly supports the principle of insuring you pet against unexpected illness or accidents. Please be aware that it is your responsibility to settle your account and then reclaim the fees from your Insurance Company.

COMPLAINTS AND STANDARDS

We hope that you never have recourse to complain about the standards of service received from The South London Emergency Veterinary Centre. However, if you feel that there is something you wish to complain about, please direct your comments in the first instance to the practice manager - Claire Henderson.

OWNERSHIP OF RECORDS

Case records including radiographs and similar documents are the property of, and will be retained by South London Emergency Veterinary Centre. Copies with a summary of the history will be passed on request to another veterinary surgeon taking over the case.

OWNERSHIP OF RADIOGRAPHS AND SIMILAR RECORDS

The care given to your animal may involve making some specific investigations, for example taking of radiographs or performing ultrasound scans. Even though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting record, for example a radiograph, remains with the centre.

No addition or variation of these conditions will bind the practice unless it is specifically agreed in writing and signed by the practice manager and directors. No agent or person employed by, or under contract with the clinic has the authority to alter or vary these conditions in anyway.

South London

Emergency Veterinary Centre

┬ęSouth London Emergency Veterinary Centre 2000-2013

Staff Login Zone

Clinical Director

Mr Markus Kutschera MRCVS

Practice Manager

Ms Claire Henderson

Veterinary Nurses

Ms Michelle Thorogood

Ms Rebecca Hadgett

Ms Tracey Jefcut

Mr Paul Crisell

logo.JPG
Tracey Jefcut Veterinary Nurse
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